top of page

 FAQ 



 

Payment & Shipping

Pre- orders takes 5-15 business days for shipment US,UK, EU and CAN. 



 

Secure Ordering & Payment Options

We accept all payments methods through secure 

This Privacy Policy governs the manner in which Rosellini Apparel, uses, maintains and discloses information collected fromusers (each, a "User") of the www.roselliniapparelcom website ("Site"). This privacy policy applies to the Site and all products and services offered by Rosellini Apparel.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

 

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service provider’s utilized and other similar information.

 

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

 

How we use collected information

Rossellini Apparel collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.

  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.

  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.

  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

 

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

 

Returns & Refunds

Free returns (only for damaged items) or if  there's a discrepancy in shoe size. 

Damage Claims

  • If products arrived damaged upon delivery please contact us immediately, email info@roselliniapparel.com with a picture and order confirmation number. Please ship damaged items back to us. Once received we'll give you a full refund.  This doesn't include shipping & handling fees.  

 

Thank you for shopping with us!

bottom of page